HED is an industry leader specializing in the design, manufacture, and application of innovative vehicle controls, displays, and keypads for on- and off-highway vehicle OEMs. Our application development tools, and engineering services enable OEMs flexibility and easy configurability to create customized vehicle control systems.
Take the lead in turning customer requirements into effective control system solutions.
As an Applications Engineer II at HED, you’ll apply your technical expertise to understand customer applications, define control system requirements, and collaborate with our development team to bring those systems to life. You’ll work directly with customers throughout the application process, providing technical guidance and helping ensure HED products and systems are successfully integrated into their equipment.
If you enjoy solving challenging application problems, working directly with customers and engineers, and taking ownership of solutions from requirements through implementation, we’d like to hear from you. Make an impact where it matters — Apply now!
Salary is commensurate with experience. Due to the nature of our work, U.S. citizenship and eligibility as an ITAR “U.S. Person” are required. HED is unable to provide employment sponsorship now or in the future.
Essential Duties and Responsibilities
Essential duties and responsibilities include systems integration, project leadership and commissioning, field service and troubleshooting, and customer interaction and sales support.
Systems Integration
- Expert knowledge of the design, development and implementation of mobile vehicle electronic control systems
- Expert experience with HED’s System Development Process (SDP), including the ability to mentor co-workers in its application.
- Experience and ability to guide and lead potential and existing customers through the requirements gathering and system design process.
- Develop customer application software
- Testing customer application software (bench testing and on vehicle testing)
Project Lead / Commissioning
- Monitor and report project status to all stakeholders.
- Formalize customer specifications into a contractual type format for customer approval and authorized signature.
- Track project status through HED SPD processes to assure proper requirement specification, on-time delivery, customer satisfaction, and adherence to budgetary constraints.
- Commission and test HED systems on vehicles at customer location
Field Service / Troubleshooting
- Travel to customer locations to design, implement, troubleshoot and / or repair HED based control systems.
- Guide/mentor customers and co-workers through proper system troubleshooting methodologies.
Customer Interaction / Sales Support
- Support the HED Sale Team on customer visits and sales calls.
- Monitor and address customer issues through the Technical Support system.
- Provide product and system training to customers and channel partners.
- Develop demo projects for sales calls and Trade Shows.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Minimum Qualifications
Education
- BS in Electrical Engineering, Computer Engineering, or similar
Experience and/or Training
- Minimum of 2 to 4 years of experience in electronic control system programming and integration
- Minimum of 1 to 2 years of experience in embedded software development
- Detail oriented
- Excellent communication and interpersonal skills
- Ability to communicate with customers in a customer service role
- Customer empathy / customer advocate mentality
- Strong leadership qualities and a demonstrated capability to influence others and excel in a matrix environment is a must
- Ability to travel up to 25%
- Proficient in C programming
- Proficient in Model-Based Development, preferable within the MathWorks environment
Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
Working Environment
Work is typically performed in an office environment. The noise level in the work environment is usually moderate. Frequent travel to a customer’s location may be required and may include factory or test environments. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Why Join Us?
- Innovative Environment: Work on cutting-edge technology projects.
- Collaborative Culture: Be part of a team that values collaboration and knowledge sharing.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Impactful Work: Contribute to projects that make a difference in the world and in our communities.
